Synexia Refund & Returns Policy

Last updated: 21 July 2025

We want you to be fully satisfied with your purchase from Synexia. If something isn’t right, our returns and refund policy is here to support you. Please read carefully before submitting a return or refund request.

1. Eligibility for Returns

You may request a return or exchange within 14 days of receiving your order, provided the item:

  • Is in its original condition: unused, unwashed, and with all original tags and packaging

  • Has not been customised, altered, or marked as final sale

  • Is returned with proof of purchase

Unfortunately, we cannot accept returns for:

  • Items marked Final Sale or Clearance

  • Custom or made-to-order products

2. Return Process

To initiate a return:

  1. Email SYNEXIADESIGNS@GMAIL.COM within 14 days of receiving your item.

  2. Include your order number and reason for return.

  3. Once approved, we’ll send return instructions and a return address.

  4. Ship the item back within 7 days of approval.

Please do not send your purchase back without contacting us first.

3. Refunds

Once your return is received and inspected, we will notify you via email. If approved:

  • A refund will be issued to your original payment method within 3–7 business days.

  • Original shipping fees are non-refundable.

  • You’ll be notified once the refund is processed.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an

item for the same product in a different size or due to damage, email SYNEXIADESIGNS@GMAIL.COM

with a photo of the issue within 3 days of delivery.

5. Return Shipping Costs

  • Customers are responsible for return shipping fees, unless the item was faulty or incorrect.

  • We recommend using a tracked service; SYNEXIA is not responsible for lost returns.

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us within 3 days of delivery with:

  • Your order number

  • Photos of the damage or error

We will prioritise your case and arrange a replacement, refund, or credit.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Double-check your bank or credit card statement

  • Contact your bank or card provider (processing times can vary)

  • If you’ve done the above and still haven’t received your refund, email us at SYNEXIADESIGNS@GMAIL.COM

8. Contact Us

If you have questions about your return or refund, don’t hesitate to reach out:

Email: SYNEXIADESIGNS@GMAIL.COM
Website: www.synexia.co.uk