Synexia Privacy Policy

Effective Date: 21 July 2025

Synexia is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This policy explains how we collect, use, store, and protect your information.

1. Who We Are

Synexia is a UK-based design and fashion brand operating via www.synexia.co.uk.

Contact:
Email: SYNEXIADESIGNS@GMAIL.COM
Instagram: @synexia.design

2. What Data We Collect

When you interact with our website, we may collect the following personal data:

Information You Provide

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (optional)

  • Payment details (handled securely via third-party providers)

Automatically Collected Information

  • IP address

  • Device type and browser

  • Pages visited and time spent on site

  • Cookies and usage data (see Section 6)

3. How We Use Your Data

We collect your data to:

  • Process and fulfil orders

  • Communicate order updates and promotions

  • Improve our website and customer experience

  • Respond to enquiries and support requests

  • Comply with legal or regulatory obligations

We will never sell your data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity: to fulfil your order

  • Consent: for marketing (opt-in only)

  • Legitimate interests: to improve our service

  • Legal obligation: for compliance purposes

5. Sharing Your Data

We ONLY share your data with trusted third parties when necessary, such as:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping carriers

  • Marketing and analytics tools (e.g. Mailchimp, Google Analytics)

  • Website hosting and platform providers

All partners are required to comply with GDPR and handle your data securely.

6. Cookies & Tracking

Our site uses cookies to:

  • Enable core functionality (e.g. cart, login)

  • Analyse site traffic and usage patterns

  • Personalise your shopping experience

You can manage your cookie preferences via your browser settings.

By using our site, you consent to our use of cookies unless you disable them.

7. Data Retention

We retain your personal data only as long as necessary:

  • For fulfilling orders: up to 7 years (for accounting purposes)

  • For marketing: until you withdraw consent

  • For analytics: anonymised and aggregated

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure (‘right to be forgotten’)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of your rights, contact us at SYNEXIADESIGNS@GMAIL.COM.

9. Data Security

We implement industry-standard security measures, including:

  • SSL encryption on all data transmissions

  • Secure payment gateways

  • Limited access to personal data

10. Third-Party Links

Our website may contain links to external sites (e.g. Instagram, payment processors). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website, and significant changes will be communicated via email or on-site notice.

12. Contact Us

If you have any questions or concerns about how we handle your data, contact:

Data Controller: SYNEXIA
Email: SYNEXIADESIGNS@GMAIL.COM
Registered in the UK