1. What kind of products do you sell?

We offer a curated range of merchandise inspired by cyberpunk, techwear, and futuristic aesthetics:

• Stickers (vinyl, holographic, metallic)

• Acrylic pin badges & keychains

• Fridge magnets

• Prints (A4/A3) and bookmarks

• T-shirts

2. How much do your items cost?

Prices vary depending on the item:

• Stickers from £3.00–£3.50 each or packs (~£10–£13)

• Acrylic pins from £5.00 (discounted from £6.50)

• Magnets around £5.00

• Keychains: £6.00

• Prints: from £6.00

• T‑shirts: £22.00

3. How do I order & pay?

Orders are placed via the online cart system. Payment is secure—via PayPal, Visa, MasterCard, Discover, Apple Pay, and Klarna.

4. Can I cancel or return an order?

Cancellations are not accepted.
Returns/exchanges depend on individual item eligibility—please check each product listing. If you encounter an issue with your order, contact us promptly via our email: synexiadesigns@gmail.com

5. What are the shipping & delivery details?

• Shipping estimates are around 1-3 days for processing and shipping times are dependant on service used.

• Buyers are responsible for any customs/import taxes; the seller isn’t responsible for shipping delays due to customs

6. Do you offer discounts?

Yes! From time to time we run promotions like Summer‑seasonal sales and discount codes. These will be shown on the announcement bar.

7. When will I receive my order confirmation or reply?

A confirmation email follows your order or contact form submission.
Messages are typically replied to within 48 hours.

8. Is there a minimum order or pre‑order requirement?

• Regular items (stickers, pins, etc.) are generally in stock; no minimum order required.

• Some items like our t-shirts will go out on preorder before release.

9. What is your privacy policy?

We comply with GDPR for EU customers. We collect name, email, address, transaction details, and correspondence to:

• Process/fulfil orders

• Provide customer support

• Meet legal obligations (e.g. tax).

We protect data responsibly and don’t share it for unsolicited marketing. You have rights to access, correct, erase, portable transfer, object, etc. See full policy effective 27/06/2025

10. Who operates Synexia?

Synexia is run by an individual so sometimes things can get a little hectic as I am also a designer.

11. Where are you based and what are your contact details?

• Registered in England, with a London-based contact email at synexiadesigns@gmail.com

• You can also use the contact form on the website; expect replies within 48 hours Synexia.

12. Do you sell outside the UK?

Yes—international shipping is available. Buyers are responsible for any customs or import fees in their country.

13. How can I track my order?

Each order ships with tracking info (varies by shipping method). Contact us if you don’t receive tracking details in your confirmation.

14. Can I request custom designs?

Yes! We accept freelance requests for illustrations and concept design. Reach out via the “Contact Us” section on our site Synexia.

15. Can I sign up for updates and discounts?

Absolutely! Subscribe to our newsletter on the homepage to get a 10% off code (“NEWSLETTER10”) and be the first to hear about new designs and promotions Synexia.